Frequently Asked Questions
The following pages list the most frequently asked questions. Simply click on the subject you are interested in.
General Program Information
TuneUp Reseller Program
Requirements / Qualifications
Questions about Signing Up as a TuneUp Reseller:
Products, Prices, and Logistics:
Service and Support:
Question: Who is TuneUp?
TuneUp is one of the leading producers of Windows utilities worldwide. Founded in 1997, the company prides itself on an extremely high level of user-friendliness and first-class product quality. For over fourteen years it has achieved the top ranking in tests run by the international press.
In 1997 TuneUp brought TuneUp 97, "the mother of all tuning tools", onto the market, which laid the foundation for a series of very successful Windows utilities. Even today, its successor TuneUp Utilities remains the highest-selling tuning utility in the German-speaking market and is continuously in the top ten of the German Non-Games Charts published by GfK/MediaControl.
Question: What does the TuneUp Reseller Channel offer?
The TuneUp Reseller Channel keeps you completely informed about your opportunities as a TuneUp Reseller. Learn which programs, licence types, and special offers are available. Reseller News keeps you up-to-date and our marketing materials help you increase your sales.
The TuneUp Reseller programs are the ideal way to strengthen your marketing partnership with TuneUp, especially if you are interested in marketing our products to companies or to the end-user market.
Question: Why should I become a TuneUp Reseller?
The TuneUp Reseller program is very flexible and profitable for you as a reseller. We actively support you in increasing your turnover and growing your company. Get up to a 45% discount and benefit from the market recognition our products have. We provide special offers, sales promotion programs, individual technical support, sales and marketing materials, 24/7 online ordering, and products of exceptional quality and reputation. All of this will help you not only to achieve your current business goals and turnover targets but to constantly exceed them.
Our software regularly receives top rankings in software tests, gets great press reviews, and has been awarded several 5-star ratings by sites like tucows.com.
More information on awards won by TuneUp Utilities can be found at http://www.tune-up.com/products/tuneup-utilities/awards
TuneUp Utilities is available in English, German, French, Spanish, Italian, Dutch, Polish and Russian. TuneUp products are marketed worldwide through ESD (Electronic Software Distribution). Distributors serve the retail market. In every country where we have been in business for more than two years we have become a market leader.
Question: What TuneUp Reseller programs are there?
There are two reseller programs: "Authorized Reseller" and "Premium Reseller". They can help you set yourself apart from the competition.
You will receive a certified logo corresponding to your reseller program that will identify you as an authorized TuneUp Reseller. Using the logo in client communications helps you to build an image of trust.
Signing on automatically designates you as an "Authorized Reseller". If you maintain sales of 30 units or more per month for at least 3 months, you can become a "Premium Reseller" and benefit from additional premium services.
Question: What are the differences between an "Authorized Reseller" and a "Premium Reseller"?
Comparison of "Authorized Reseller" and "Premium Reseller"
Performance | Authorized Reseller | Premium Reseller |
|---|---|---|
TuneUp Reseller Logo (certificate as proof) | ||
Not-For-Resale Licence for TuneUp Utilities 2012 | - | 1 |
Marketing and Sales Consulting | Standard | Advanced |
Support | ||
Access to the Reseller Center | ||
Key-Account Manager | - | |
Online Marketing Material | ||
Reseller discount | 40% | 45% |
Sale campaigns | ||
Newsletter mailing template | ||
Special Offers | - | |
Conditions | ||
Reseller Registration | ||
Verifiable sales figures more than 3 months | - | |
Question: What conditions do I have to meet to become a TuneUp Reseller?
It is easy to become a TuneUp Reseller. All we need is your business licence and your reseller registration. Within 48 hours your account manager will send confirmation by email that your account has been activated. At the same time you will receive your personal access details and other important information.
You can sign up here to become a TuneUp Reseller. Please send your business licence with your reseller registration ID to reseller(at)tuneup.de.
Question: How can I become a Premium Reseller?
You begin your work with us as an "Authorized Reseller". The bigger your commitment to TuneUp, the quicker you can become a "Premium Reseller".
Once you sign up as a TuneUp Reseller, you will receive an interactive PDF document that you can use to apply for "Premium Reseller" status. Application is possible as soon as you make a monthly purchase of 30 units or more for at least three months. As a "Premium Reseller" you receive a "Premium Reseller" logo and benefit from additional programs.
Frage: Question: Where can I sign up as a TuneUp Reseller?
As long as you have a legally registered business, you can sign up here to become a TuneUp Reseller.
Once you have signed up, we will check your data. Your account manager will send you an email to confirm activation of your account. You will also receive your personal access details and more information about our reseller programs.
Question: What information / benefits do I receive after successful sign-up?
Once you have successfully signed up as a TuneUp Reseller, you will receive information about how to access our online store. Here, you will be able to order your TuneUp products 24/7. We recommend that you add a link to the online store to your browser favourites to make it easier in the future to place your orders.
Later you will receive your TuneUp Reseller logo, information on marketing material and how to get in touch with your account manager.
Question: How are TuneUp products delivered?
TuneUp products are marketed worldwide through ESD (Electronic Software Distribution). You provide your customers with a link to download the trial version of the product and a product key for each product ordered. The product keys will be delivered once you have completed your order in the Online Store.
Question: What reseller products can I purchase?
As a TuneUp Reseller you can order the following TuneUp Utilities licences and market them to your customers through ESD (Electronic Software Distribution):
TuneUp Utilities Product Key List: You receive a list of product keys which you assign individually and independently to different customers. This product is ideal for end customers with their own individual PCs.
TuneUp Utilities Volume Licence: For each volume licence, you receive a single licence key that is valid for the number of seats that you specified in your order. The volume licence must be updated with the name of your client. Use this product when a client wants to licence TuneUp Utilities for several PCs.
Question: What are the prices for reseller products?
Depending on the number of licences you purchase, you can receive up to 45% discount on the regular price of our products. The exact prices are shown in the area of your individualized Reseller online store.
Question: How does purchasing from TuneUp work?
As a TuneUp Reseller you sign in at the online store using your personal access data. You can then specify the number of product keys you want. Now finalize your purchase.
The price per licence and the running total will automatically be calculated during the order process.
Once you have completed your order you will receive a list of product keys corresponding to the number you ordered.
Question: How does it work when I sell to my customers?
As a TuneUp Reseller you offer TuneUp products for sale in your (online) store.
Your customer orders the product he or she wants. As part of the purchasing process, you provide the customer with a link to download the product, as well as the corresponding product key from the product key list. Depending on your webstore software, transfer of the licence key can be done either automatically or manually by e-mail.
Please note that each product key is only issued once, otherwise your customer's installation will fail.
Question: How does it work when my customers purchase products in my store?
Your customer purchases the desired product in your (online) store.
Once the purchase is completed, the customer gets the download link for the installation file along with the corresponding product key.
After TuneUp Utilities 2012 has been downloaded and installed, your customer will be asked to enter the product key to unlock the software and get access to all of its features.
Question: What service and support do I get as a TuneUp Reseller?
As a TuneUp Reseller you always have the support of your account manager who personally takes care of you and offers advice on how to reach your turnover goals. Simply contact your account manager by e-mail.
In addition, four times a year you will receive the TuneUp Reseller newsletter, with news about product updates, sales campaigns and incentives as well as new marketing material.
Question: What kind of support does the end user get?
If your customers have problems with our products, they can turn to our end user technical support. Our online support area provides your customer with instant answers to all of the frequently asked questions about our products as well as access to the right person.